At Collectionsmartt, we aim to deliver your orders quickly and safely across India. This Shipping Policy explains our delivery process, timelines, and related terms.
1. Shipping Coverage
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We currently ship across all serviceable pin codes in India through trusted courier partners.
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International shipping is not available at the moment.
2. Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
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Delivery usually takes 3–7 business days depending on your location.
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Remote or rural areas may take longer.
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You will receive tracking details via email/SMS once your order is dispatched.
4. Shipping Charges
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Free Shipping on orders above ₹[Enter amount].
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For orders below this amount, a flat shipping fee of ₹[Enter amount] will be applied at checkout.
5. Cash on Delivery (COD)
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COD is available for selected pin codes.
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Additional COD charges (₹[Enter amount]) may apply.
6. Delays
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Delivery timelines are estimates and may vary due to weather, courier delays, strikes, or unforeseen events.
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We are not responsible for delays caused by courier companies but will help you track your package.
7. Order Tracking
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Once your order is shipped, we will send you a tracking link via email/SMS.
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You can track your order status on our courier partner’s website.
8. Damaged or Missing Items
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If your package arrives damaged or with missing items, contact us within 48 hours of delivery with photos and order details.
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We will investigate and arrange a replacement or refund as per our Return & Refund Policy.