At Collectionsmartt, we aim to provide you with the best shopping experience. If you are not satisfied with your purchase, our Return & Refund Policy will guide you through the process.
1. Eligibility for Returns
We accept returns if:
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The product is damaged, defective, or incorrect.
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The request is made within 5 days of delivery.
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The item is unused, in its original packaging, and with all tags intact.
Non-returnable items include:
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Personal care products (for hygiene reasons)
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Food & beverages
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Customized or made-to-order items
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Clearance/sale items marked as "Non-returnable"
2. Return Process
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Contact our support team at [Your Email / Phone] within the return period.
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Provide order details, reason for return, and product images (if damaged or defective).
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Once approved, we will share the return shipping instructions.
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Ship the product back using a reliable courier (unless we arrange pickup).
3. Refund Process
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Refunds will be issued after we receive and inspect the returned item.
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Refund will be processed to your original payment method within 5–7 business days after approval.
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For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.
4. Exchange Policy
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We currently offer exchanges only for damaged, defective, or incorrect items.
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Exchanges are subject to stock availability.
5. Shipping Costs for Returns
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If the return is due to our error (wrong/damaged product), we will bear the return shipping cost.
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If returned for any other reason, the shipping cost will be borne by the customer.
6. Important Notes
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Products returned without prior approval will not be accepted.
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We are not responsible for items lost or damaged during return transit.