At Collectionsmartt, we are committed to delivering your orders quickly, safely, and efficiently. This Delivery Policy explains how and when your products will be delivered.
1. Delivery Coverage
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We deliver across all serviceable pin codes in India through our trusted courier partners.
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International delivery is currently not available.
2. Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays are processed on the next working day.
3. Delivery Timelines
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Estimated delivery time is 3–7 business days for most locations.
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Remote and rural areas may take up to 10 business days.
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You will receive tracking details via SMS/email once the order is dispatched.
4. Delivery Charges
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Free Delivery for orders above ₹[Enter amount].
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A flat delivery charge of ₹[Enter amount] applies for orders below this amount.
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Cash on Delivery (COD) may incur an additional charge of ₹[Enter amount].
5. Delivery Attempts
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The courier will make two attempts to deliver your order.
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If unsuccessful, the package will be returned to us. In such cases, re-delivery charges may apply.
6. Receiving Your Order
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Please provide a complete and accurate shipping address with a reachable contact number.
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At the time of delivery, you may be asked to show an ID for verification.
7. Delays
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Delivery timelines are estimates and may be affected by weather conditions, courier delays, festivals, or unforeseen circumstances.
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We will assist you in tracking your order but cannot be held responsible for courier delays.
8. Damaged Packages
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If your package is damaged upon arrival, please refuse delivery or contact us within 48 hours with photos and details.
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We will investigate and resolve the issue in accordance with our Return & Refund Policy.